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Our Terms, Your Account Rights

hpibet operates under a framework designed to keep your account protected and your transactions transparent — whether you deposit through JazzCash, Easypaisa, or Raast. Availability on this site depends on local law and is accessible where your region permits.

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hpibet Our Terms, Your Account Rights
DATA AND SECURITY

How We Handle Your Account Data

Your account data is held on servers with encryption in transit and at rest. We retain transaction records for the period required to meet our operational and regulatory obligations, after which they are deleted or anonymised. You can request a copy of the data we hold on your account at any time by contacting support — we'll process that request within the timeframe set out in our privacy document.

Cookie Practice

We use session and analytics cookies to keep your login active and understand how the site is used. You can manage cookie preferences from the settings panel on your browser at any time.

Account Security

Your account is protected by a one-time password sent to your registered mobile number each time you log in from a new device. Do not share that OTP with anyone, including support staff.

Data Retention

We keep your account and transaction history for as long as your account is active and for a set period after closure. If you want to know the exact retention window, contact us in writing.

Requesting Changes

To update your registered details — mobile number, email address, or linked payment method — go to Account Settings and submit a change request. Identity verification is required before changes take effect.

LEGAL CONTACT PATHS

Reach Us on Policy Matters

If you have a question about your rights under our terms, a data request, or a concern about how your account information is handled, our support team is the right starting point. We'll route your query to the correct department and confirm receipt. Response times vary by query type, but account and policy concerns are treated as priority.

Live Chat Open the chat window from your account dashboard. For legal and policy queries, select 'Account & Terms' from the topic menu so your message reaches the right team without a detour.
Email Support Write to us for formal requests — data access, account closure, or a documented complaint. Email gives you a written record of the exchange, which we recommend for any policy-related matter.
Pakistan Support Line For account-access issues that need quick resolution, our Pakistan support line handles queries directly. Available during standard business hours for the region.

Legal and Account Policy FAQs

Questions we hear most often about how our terms work, what your rights are, and how to act on them.

Availability depends on local law and is accessible where your region permits. By using the site, you confirm you're in a jurisdiction where access is lawful.

We store your registration details, account activity, and transaction references. We do not store your JazzCash PIN, Easypaisa credentials, or Raast account numbers — those stay within those platforms.

Contact our support team by email and request a data copy in writing. We'll process it within the timeframe stated in our privacy document and send it to your registered email address.

Yes. Submit a written deletion request through email support. We'll confirm what can be deleted immediately and what must be retained for the required operational or regulatory period.

We notify active accounts when material changes are made. Continued use of the site after notification is taken as acceptance of the revised terms. You can always contact us if you have questions about a specific change.

Start with live chat or email support and select 'Account & Terms' as your topic. We'll trace the relevant transaction reference and respond with a documented outcome.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.